Frequently Asked Questions (FAQs)
Q: How can I place an order?
A: Orders can be placed online, by phone, by email or in person. Orders placed online are subject to availability checks and successful application of an account.
Q: Can I get a quote?
A: Yes, please call us to discuss your requirements or create a kit list online.
Q: Do you deliver?
A: Yes, our transport fleet can get the kit to your shoot location as and when you require.
Q: How much does delivery/collection cost?
A: Deliveries and Collections vary in price depending on the size of the order, the postcode and the time of day. For a more accurate quote please get in contact.
Q: Can I have an early/late delivery or collection?
A: Yes, can arrange delivery whenever you need it. Please get in contact and we can supply a bespoke quote.
Q: Do you sell consumables?
A: Yes, we have a wide range of consumable products including background paper, gaffer tape, storage drives and LEE lighting filters all available to order from London and Manchester. These can be found here.
Q: Can I borrow or rent film equipment and cameras?
A: We rent a vast array of camera and lighting equipment which can be used for filming. Audio equipment hire is also available to complement the package chosen. Please call or email us for further help.
Q: Do I need an account?
A: To hire you will need to set up an account specific to your needs.
Q: What account types do you offer?
A: We have a range of accounts available depending on your requirements. For more information and to apply, please follow these links; Cash Account, Individual Account, Company Account
Q: How long does a rental last?
A: Our minimum rental period is 1 day (24hrs) however we also offer discounts on longer-term rentals.
Q: Can I collect the equipment?
A: Yes. Collection can be made from our London and Manchester offices. For the address, please see here.
Q: What are your opening hours?
A: The opening hours for all locations can be found here.
Q: Are you open at the weekend?
A: We currently do not open at the weekend however we do have an out-of-hours service should you have any problems with an order you have out from us.
Q: What's the nearest tube station to your London office?
A: Our nearest tube station is Park Royal on the Piccadilly Line.
Q: Do you have camera test rooms?
A: Yes, both London and Manchester have test rooms available.
Q: Do you offer a demonstration service?
A: Should you require a demonstration of a piece of kit, please call us up to arrange a suitable time to visit our London or Manchester office where we will be pleased to show you (and provide coffee/tea)
Q: Do you offer insurance?
A: We recommend that our customers take out their own insurance however we can supply damage waiver cover which is charged at 15% of the rental fee.
Q: What do I do if I have a problem with the equipment?
A: If you have a problem with the equipment then we recommend that you call us immediately for advice and or replacement.
Q: What should I do if I've damaged the equipment?
A: If you have damaged the equipment, please call us immediately.
Q: I can't see my new Direct Assist profile! What can I do?
A: All new Direct Assist profiles require approval from us before they are put live on the website. Depending on the time or day that you complete your profile, this may be 24-48hrs.
Q: How do I edit my Direct Assist profile?
A: Please log into your profile to make changes. If you have any difficulties, please contact us by email.
Q: How do I delete my Direct Assist profile?
A: If you wish to delete your profile, please email us and we can do this for you.
Q: How do I set up a Briese reflector?
A: We have a range of how-to videos which includes the assembly of Briese reflectors in our Direct Knowledge section.
Q: Do you offer any training?
A: We often have training courses and events which can be found here.
Q: Do you hire studios?
A: We have Island Studios right next door to our London office and a number of Studio Partners which can be found here.
Q: Is it true that you are part of the Panavision group?
A: It is true, We are very honoured to be part of the global Panavision Company which also incorporates Panalux, Island Studios, LEE Filters and Light Iron
Q: Were you once known as Direct Lighting and Direct Photographic?
A: Yes, Direct Digital is the trading name of Direct Photographic.